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To build effective solutions for our customers, we follow a time tested four-step procedure that delivers powerful tools customized to their specific requirements.

NDS' four-step procedure
  1. Discovery phase: NDS employs business analysts and domain experts drawn from the top levels of companies and spanning across industries. Our domain experts visit the customer's site, study operations and analyze the challenges and requirements. They compile a catalog of business rules and Standard Operating Procedures (SOPs) that describe how you currently manage each process. They translate their findings into a plan for an effective outsourced solution.

  2. Design phase: During the Design Phase, our analysts and domain experts collaborate with our technology group to design the solution that best meets your needs. Unlike many other BPOs, we don't just replicate what you are doing; we find ways to make the underlying process or technology more efficient.

  3. Pilot phase: When the solution design is complete, it forms the basis of a pilot. This small-scale trial processes a few transactions or batches, according to your needs. The pilot is fine-tuned as required, and when the results are optimized, you approve full-scale implementation.

  4. Ramp-up phase: Once the pilot is approved, the workforce required for the project is trained, and the actual delivery of services begins.

    As the project moves into full implementation, targeted metrics are used to monitor its effectiveness and to drive any corrections needed to constantly improve levels of productivity and accuracy.

NDS brings fresh and innovative ideas to help improve your business. Combine this with our expertise in technology, and we truly offer you Technovation in action.
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Facilities &
NDS’secure, world-class delivery centers in the US and India are equipped with employee-friendly, ergonomically-designed work stations and robust disaster protection mechanisms with high security measures in place.
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Our quality systems are defined by Six Sigma principles. The resultant learning, review and retraining activities become a self-correcting mechanism that helps you minimize losses.
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