NDS InfoServ improved denial analytics (recovery) by 10% as well as reduced payment posting costs by 40% for a leading RCM services business. NDS was also able to streamline the customer’s correspondence tracking process. This resulted in a 30% improvement of their denial appeal workflow.
The client was doing end to end billing and AR for several prominent hospitals and large physician groups. The client was employing FTEs to manually process paper EOBs as well as sorting and delivering correspondence documents received from a large variety of payers.
NDS deployed their automated payment management solution to convert all the paper EOBs into accurate, postable 835 ERAs. This process immediately enabled the client to address all denials coming from the paper EOB workflow. Deploying NDS’s automated solution nearly eliminated the client’s dependence on the manual payment posting routines.
For the correspondence documents, NDS implemented an automated solution to segregate the incoming documents and extracted key index data fields from these documents. NDS then hosted the scanned images and their index data on its web-based Document Management System. This system provides a simple user interface, allowing the client’s appeals and AR staff to quickly access and view critical information efficiently and created a successful process for which to work denials.